Complaints and Concerns

Customer complaints, question or concerns should be forwarded to 478-552-3459. A work order will be generated to address your issue and a member of our staff will respond as soon as possible. This is the quickest and most accurate way to make sure you get reliable service. 

For EMERGENCIES after hours and weekends contact 911.

Tips on Complaints:

  • If you are experiencing red or dirty water issues, do not continue to use the water or wash clothing in the water.  Contact us and wait for the issue to be resolved.  After repairs have been made make sure your line is clear of any discolored water before resuming washing of clothing.
  • If you have a problem, do not contact a plumber or any contractor first without having contacted the city for a work order and allowing the city to abate the issue. The city cannot give reimbursement to a private contractor nor be liable for damages due to event in which we were not notified.
  • DO NOT use the 911 contact number for non-emergency calls.
  • The City of Sandersville CAN NOT perform work on private property.